About Us: Customer Charter
The Family Support Agency is committed to giving you, our customers, a service of the highest standard. It is our aim to promote a strong customer focus amongst all members of our staff. We recognise that to be successful we need strong working partnerships with all our customers. This Customer Charter reflects your views in how we can serve you best.
It is our aim to accord to all our customers the same levels of respect and courtesy.
Our Commitment to You
- To deliver the best possible service to you in an effective and caring manner
- To reflect your views in our service delivery
When Dealing With Us You Can Expect
- Quality services treating all customers equally and recognising and respecting diversity.
- Courtesy and respect, with due regard for privacy and confidentiality
- Prompt, accurate and clear information on our programmes and services, using modern technology to improve the service we give.
- Contact names in all communications.
- A prompt reply to all letters, e-mails and voicemail. Where a full reply will take more than 15 days, an interim reply will issue.
Our Staff
- The Family Support Agency recognises all staff as internal customers and will ensure that they are supported and consulted.
How You Can Help Us To Help You
We welcome customer feedback on all of our services. Your comments, whether by phone, e-mail or letter, will help us deliver and build on our commitments. All comments are dealt with in confidence.
Call us on: 01-6114100
Email: info@fsa.ie
